We are upgrading all Internet connections to connect using the Dynamic Host Configuration Protocol (DHCP). Currently, many HTC Internet customers connect their routers via the Point to Point Protocol over Ethernet (PPPoE), which requires a username and password.

In order to make the change from PPPoE to DHCP, we will need to coordinate with you to update your router settings. At the same time, we will make a quick change to your circuit on our end and you'll be back online.

What is PPPoE?

PPPoE is a method of authenticating your router for Internet access. Many HTC Internet circuits currently use the PPPoE connection method.

When configured to use PPPoE, your modem or router sends a username and password to HTC. If the username and password are valid, your connection is authorized.

HTC is discontinuing use of PPPoE and replacing it with a simpler connection method: DHCP.

What is DHCP?

DHCP is a method of dynamically assigning IP addresses to network devices.

When configured to use DHCP as the connection method, your router will obtain an IP address and an Internet connection from HTC automatically. You do not need a username and password when using this method.

As a side note, most new network equipment is set to DHCP out of the box, as it is the simplest connection method and needs no further configuration in the router.

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Please note that support for PPPoE will be discontinued at a future date. Switch over soon to avoid any hassle later.